How do I capture a screenshot of my JavaScript Console for the Greenhouse Support Team?

We use JavaScript throughout Greenhouse. If a page or components of your site don't load properly, it could be due to a JavaScript error. These errors can be caused by conflicting browser extensions, browser security settings, or other potential issues.
 
To help our Support Team at Greenhouse identify issues and provide a resolution, it's often helpful to provide a screenshot of an error in the JavaScript Console of your browser if you encounter such behavior.

1) HOW DO I GET TO MY JAVASCRIPT CONSOLE?

In Chrome:

  • Open the Chrome menu at the top right of the browser window
  • Select More Tools > Developer Tools > Console

Screen_Shot_2017-05-05_at_10.31.47_AM.png

An example of what a Chrome Error will look like under the Console section:

Screen_Shot_2017-05-05_at_10.40.23_AM.png

 

In Firefox:

  • Open the Firefox menu at the top right of the browser window
  • Select the Developer icon > Web Console
  • Ensure the JS tab is selected in the Console

Screen_Shot_2017-05-05_at_10.43.30_AM.png

In Internet Explorer:

  • Click F12 to open developer tools
  • Ensure the Console tab is selected

 

In Safari:

  • Enable the Develop menu in the menu bar
    • Click Safari in the menu bar > Preferences
    • Select the Advanced Tab
    • Ensure “Show Develop menu in menu bar” is checked
  • Click the Develop menu in the menu bar > Show Javascript Console

Screen_Shot_2017-05-05_at_10.52.57_AM.png


2) TIPS FOR CAPTURING ERRORS IN YOUR JAVASCRIPT CONSOLE

  • After opening the Console, you may have to refresh the page to capture the error.
  • Error lines are the most significant portion of the Console. You may need to scroll to see them. They will be identified with red text or they'll be highlighted.
  • Take a screenshot of the entire browser window, including the JavaScript Console, with any error lines that are displayed.


3) TAKING A SCREENSHOT IN YOUR OPERATING SYSTEM

Have more questions? Submit a request

Comments

Powered by Zendesk