Why do I encounter an error when I try to add notes within App Review?

Article Type: Troubleshooting 

Problem:

I encounter an error when I try to add notes/feedback on a candidate's application on App Review. 

Steps to Diagnose:

1. Locate the job for which the error is seen within App Review

2. Navigate to the job's dashboard > Job Setup > Interview Plan

3. Note whether there is an interview within the App Review stage

Steps to Solve:

1. Navigate to the job's dashboard > Job Setup > Interview Plan

2. Click on +Interview for the App Review stage (will add image)

Root Cause:

There isn't an interview to collect the feedback and therefore a scorecard cannot be created. Submitting feedback/notes is essentially intended to create a scorecard for that interview under the candidate's profile. 

Applies-To:

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Metadata

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Author: Karen Situ
Create Date: [16:49: 05-12-17]
Modified Date: [16:49: 05-12-17]
Keywords: [application review, error, feedback, notes, app review, encounter an error ]

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