Troubleshooting @mentions in Greenhouse

Article Type: How-To

Question:

Why am I unable to select a specific user's name when making an @mention in a candidate's profile

Steps:

@Mentions in Greenhouse can actually be a bit finicky if you are using your mouse to select the user's name.  Using the mouse can result in the name being difficult to click on or the name not being correctly captured.  Instead we would recommend using the following steps to ensure that the @mentions are consistently captured correctly:

  1. Type the "@" symbol followed by the first couple of letters of the user's name
  2. You will see a list of users appear in the dropdown
  3. Use the arrow keys on your keyboard to navigate to the correct user's name
  4. Use the enter key on your keyboard to select the users name

You should see that the user's name is highlighted in grey.  This indicates that the user's name has been correctly captured and that the user will receive an email notification.

 

Applies-To:

[Greenhouse Recruiting]

Metadata

Author: [Jodi Freeman]
Create Date: [14:15: 09-09-13]
Modified Date: [14:15: 09-09-13]
Keywords: [@mentions, mentions, select the name, notes, @mention]

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