I have to reset my password every time I try to log in. How do I fix this?

Question:

I have to reset my password every time I try to log in. How do I fix this?

Answer:

When users have experienced this in the past, it's typically localized to the specific browser- so the best way to address this is to complete the steps below:

1. Log out of Greenhouse

2. Clear your browser's cache and cookies

You can view instructions for different browsers below:

3. Reset your password one last time. 

4. Log in

This should help to alleviate the login issues you are experiencing. If the above steps do not resolve the issue, please feel free to reach out to us at support@greenhouse.io

Applies-To:

This applies to all Greenhouse Recruiting users. 

Metadata

Author: Karen Situ
Create Date: [12:17: 06-02-17]
Modified Date: [12:17: 06-02-17]
Keywords: [reset, password, log in, sign in, browser, password reset]

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