How do I add an email exchange to a candidate’s profile?

There are two ways:

  • Use the "Email <CANDIDATE NAME>" feature on the candidate's profile. You can even create re-usable templates if you send similar emails over and over. These emails will automatically be added to the candidate's activity feed.

Important note: If you don't see "Email <CANDIDATE NAME>" under Tools on the candidate's profile page, it is most likely because there isn't an email address associated with the candidate.  To remedy that, just click the Details tab on the candidate's profile page, and then click the edit pencil next to Contact to add an email address.

  • You can use your own email program and bcc: maildrop@greenhouse.io. Just make sure the email address you send from matches your Greenhouse email address and that the candidate's email matches what you have in Greenhouse.
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Comments

  • Avatar
    Kevin Rocci

    I cannot locate the "Email <candidate name>" feature on the candidate's profile. Can you provide a screenshot for where this is? Thanks! :D

  • Avatar
    Jean Walters

    Hi Kevin,

    Absolutely! I've updated the FAQ article to include a screenshot and a note about making sure the candidate has an email address associated with their profile. Hope that helps!

    Best,
    Jean

  • Avatar
    Kevin Rocci

    @Jean, Thanks! :D

  • Avatar
    Nikos Drandakis

    I have sent a couple of emails to candidates but I can't see the thread that was created through the follow up answers (back and forth) to my initial email. I only see this first email.

    Isn't our whole conversation available on our activity feed?

  • Avatar
    Jean Walters

    Hi Niko,

    Happy to help! When you send an email to a candidate through Greenhouse, as described in the FAQ above, the email is automatically logged in the Activity Feed of the candidate's profile page. However, the candidate's reply and subsequent emails within that thread are not logged automatically. In order to log emails to the candidate's profile page, you would need to use either the Maildrop feature or our Gmail Extension for Chrome. You can read about both in the following section in our Help Center: https://greenhouse.zendesk.com/hc/en-us/sections/200094649-Integrating-with-email

    Let us know if you have any questions! support@greenhouse.io

    Best,
    Jean

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