What are the different types of email notifications that can be set up?

Daily Recruiting Email (Site Admin Only)

Weekly Recruiting Report

New Candidates

New Referrals

New Agency Submissions

Stage Transitions

New Scorecards

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Comments

  • Avatar
    Suzie Wong

    Is there a way to set up an email notification if the candidate is submitted by an Agency?

  • Avatar
    Jean Walters

    Hi Suzie,

    We don't currently have that, but I will submit it as a feature request!

    Best,
    Jean

  • Avatar
    Daniel Doody

    I would like to do this for a senior manager across multiple reqs so that he/she has a weekly high level and granular summary. How is this achieved?

  • Avatar
    Terrell Sledge

    Is there any way to have the weekly recruiting reports in a pdf format or as a manually generated report as opposed to embedded in an email?

  • Avatar
    Jean Walters

    @Terrell, It's not currently possible, but I can take that to the product team as a feature request.

    @Daniel, sorry that we overlooked your earlier comment! We have a feature coming in a few weeks that I think will accomplish what you need. I'll make sure that you're signed up for release notes so that you'll know when it's released

  • Avatar
    Talia Stone

    Is there a way to get an email notification if an interviewer cannot attend an interview?

  • Avatar
    Jean Walters

    Hi Talia,

    Though Greenhouse facilitates scheduling interviews, you're really just using your own calendar program (e.g. Google, Outlook, etc.) to schedule. As that is the case, you can configure these types of notifications through your calendar program instead of Greenhouse.

    I hope that helps!

  • Avatar
    Talia Stone

    Is there anyway to receive notifications when feedback for take home tests is submitted?

  • Avatar
    Murphy

    Hi Talia,

    Yes! If you click a job, then go to Job Setup>Interview Plan>Edit next to the take home test, you can scroll down and add your email address to be notified every time a new test is submitted!

    Please let us know if you have any other questions!

    Thanks,
    Murphy

  • Avatar
    Ludmila Borzenkova

    Is there a way to set up an email notification if the candidate is Accepted or Declined Offer?
    Thanks

  • Avatar
    Murphy

    Hi Ludmila,

    No, there isn't a specific event in Greenhouse for when a candidate declines an offer, since in most cases that will happen via email. You could follow a specific candidate to get information when they move stages or are hired/rejected, but there isn't anything more specific around offer rejected.

    Thanks,
    Murphy

  • Avatar
    Haley Chatham

    Is there a way to set up an automatic email to go to candidates once they've been submitted as a referral into Greenhouse by one of our employees?

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    Jeffrey Swartwout

    Hi Haley,

    There isn't a way to set up automatic email notifications to referred candidates, only the referrer will get the confirmation email. The idea being - if the referral knows they're being referred then they'll expect an email from the recruiter reaching out and if the referral does not know they're being referred then sending a notification isn't good practice here.

    Best,
    Jeff

  • Avatar
    Spencer Mellon

    Hey guys!

    How can I control what time the weekly recruiting updates get set out?

  • Avatar
    Jeffrey Swartwout

    Hi Spencer,

    There isn't a way to configure the day/time those weekly recruiting updates get sent out. Currently, they go out the same day that the job was opened on.

    Best,
    Jeff

  • Avatar
    Greg Burgoon

    I can't see the "Daily Recruiting Email" option. How do I see this?

  • Avatar
    Murphy

    Hi Greg,

    It looks like you are a Job Admin at the moment, and that option is only available for Site Admins currently. Please let me know if you have any other questions!

    Thanks,
    Murphy

  • Avatar
    Beth Sallomi
    Hello - is there a way to set up automatic notifications when jobs are completely approved? for example, if we want to notify the Recruiters every time a job is completely approved so that they are aware that they can start working on it?
  • Avatar
    Alexa Lytle
    Hi Beth, We currently don't have that functionality, but I'll pass along your feedback to the product team for you! Best, Alexa
  • Avatar
    Tanya Chawla

    Hello, Is there a way to send candidates an automatic reminder the night before an interview? Many of my interview confirmation emails are ending up in spam and I'm having to reschedule multiple times.

  • Avatar
    Daniel Doody

    I'd solve for the spam issue before trying for an auto-scheduler. I believe there is an article on changing the domain/sending address for Greenhouse that might prevent them landing in spam.

  • Avatar
    Jeffrey Swartwout

    Hi Tanya,

    Daniel is right! Email verification is a huge help in email deliverability. Here's more info on that: https://greenhouse.zendesk.com/hc/en-us/articles/201111684-How-do-I-prevent-Greenhouse-emails-from-ending-up-in-spam-junk-folders-

    There isn't a way to send candidates an automatic reminder for an interview. The best practice here would be to use the "email *candidate name*" functionality with a template the night before. But honestly, if a candidate is taking your interview process seriously they should remember to show up on their own!

    Please feel free to email in at support@greenhouse.io if you have further issues with email deliverability.

    Best,
    Jeff

  • Avatar
    Katie Janzen

    Hi,

    Is there a way to set up notifications once a candidate has accepted an offer, outside of the general candidate summary? Or even a way to make a different template for the candidate summary?

    I'd like certain people/departments to be notified whenever anyone new accepts an offer that includes their start date and title, but not their salary.

  • Avatar
    Jeffrey Swartwout

    Hi katie,

    There isn't a way to set up an automatic notification like that. But you can create a template of the "team email" type and then send an email manually to team members after a candidate accepts their offer!

    Best,
    Jeff

  • Avatar
    Sabine Schürer

    Is there a way to set up an email notification if a candidate gets rejected by members of the hiring team?

  • Avatar
    Jess Bertubin

    Hi Sabine,

    Thanks for writing in!

    Currently, there isn't a notification for when a candidate is rejected. However, if a user is following a candidate, then that user will be notified of that candidate's movement through the interview process, including rejection.

    Let me know if you have any other questions!

    Best,
    Jess

  • Avatar
    Jijoe Vurghese

    How do I setup Weekly Recruiting report (per job) to be generated/sent out on a specific day of week (every Saturday). Right now, these email notifications come out on different days of week for different jobs I've active in Greenhouse.

    Thanks,

    Jijoe

  • Avatar
    Jess Bertubin

    Hi Jijoe,

    Thanks for writing in!

    Currently, the Weekly Recruiting Report is set to go out 7 days after the job was created and cannot be customized.

    We are working on adding that functionality in the future however, so I highly recommend keeping an eye on the Product Roadmap forum in the Greenhouse Community to see what's coming up and to discuss with other users about features you'd like to see in the future!
    https://community.greenhouse.io/t5/Product-Roadmap/idb-p/IdeaExchange

    Feel free to reach out to support@greenhouse.io if you have any other questions :)

    Best,
    Jess

  • Avatar
    Shea Helms

    How can we set up notifications across all jobs and not have to set up notifications for each job? As a recruiter or hiring manager, we often want to keep the same notification preferences for any and all current or future jobs. I don't see how I can do this now.

  • Avatar
    Jess Bertubin

    Hi Shea,

    Thanks for writing in!

    Notifications for the following can be configured across all jobs for each user:

    - New candidate emails

    - New Referral emails

    - New agency submission emails 

    - Weekly recruiting report emails

     

    This can be done by:

    - Navigating to Configure > Notifications > Set notifications by: User.  

    - To the right of the user's name, click the "Edit" button next to "# jobs." 

    - In the pop-up modal, select "Turn all on" for the appropriate notifications

    - Click Done

    If you'd like to set up notifications for stage transitions, this can be done by selecting a job in that pop-up modal.

    To ensure this notification is set for all new jobs as they're created is to add the Notifications section to the job creation flow. This can be done under Configure > Custom Options > New Job Creation: Configure Job Setup Flow.

    If you have any further questions, feel free to reach out at support@greenhouse.io!

    Best,
    Jess

    Edited by Jess Bertubin
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