Master list of Greenhouse Analytics support resources

Greenhouse Analytics data support

Support for the Greenhouse Analytics data product is provided by the Greenhouse team, and consists of:

  • Self-service materials including FAQs, here on ZenDesk
  • Email support via analytics@greenhouse.io

Documentation on data and reports:

  • Greenhouse Analytics Redshift schema - please see posts tagged with "GH Analytics" in the Product Blog for the latest schema. Note: Schema files are best opened up with a text editor like Sublime (free) after you change the file extension from .txt to .sql.
  • Guide to Greenhouse Analytics tables (last updated 2/2/17) – a guide to each Greenhouse Analytics data table
  • Greenhouse Analytics data model – a simple visual illustration of how certain Greenhouse Analytics data tables relate to each other
  • Greenhouse data guide (last updated 4/21/17) – a comparison of 1) data that exists in Greenhouse, 2) data that exists in Greenhouse Analytics, and 3) data that is accessible via the Harvest API

Thought leadership and best practices

Greenhouse Recruiting support

For any questions about Greenhouse Recruiting that DON'T relate to Greenhouse Analytics data, including support for the Harvest API please contact:

  • Your Account Manager (if applicable) for strategic questions about Greenhouse and product requests for Greenhouse Recruiting
  • Customer Support via in-app chat or support@greenhouse.io for usability questions, including for Greenhouse Recruiting reports

Amazon Redshift support

The Greenhouse Analytics data is stored in an Amazon Redshift cluster that is managed by the Greenhouse team. For a guide to connecting to Redshift, please refer to the Redshift documentation. The main methods are via a compatible business intelligence / analytics tool (see shortlist of official Redshift Business Intelligence Partners), a SQL query tool, psql, or programmatically via Java or .NET. 

See technical requirements here.

Tool-specific support

If you have any questions about the analytics tool you are using—including error messages—they are best answered by the provider of your analytics tool.

Have more questions? Submit a request

Comments

  • Avatar
    emily keuthen

    Hey Mike and Alex -

    Looks like most of your links above are broken. Please fix ASAP as we rely on this documentation.

    Emily

  • Avatar
    Mike Linshi

    Hi Emily – thank you for notifying us! I will work on fixing this and let you know when complete.

  • Avatar
    Mike Linshi

    Hi Emily,

    The links are active again!

  • Avatar
    Stephanie Pruitt

    Hello, where can I find the documentation on the different dimensions and measures (and how to calculate them)? I don't see where to find these on the new Master List website

  • Avatar
    Mike Linshi

    Hi Stephanie,

    We deprecated an out-of-date "data dictionary" document and replaced it with the "Guide to Greenhouse Analytics tables" file that you'll see in the Community page. If you have questions about what specific dimensions represent, or which dimensions to use to calculate a specific measure, you can write into analytics@greenhouse.io for support!

Powered by Zendesk